Forum Web Parts Relevant Docume... Error 401

5/17/2010 7:02 AM

	Adam Buckley
2 posts

Error 401

Our end users are seeing the following error when they go to a page with the Relevant Documents web part.

Failed to retrieve a license file from the resource path http://serverl/_layouts/bWareTech.UserDocs/bWareTech.License.xml. The remote server returned an error: (401) Unauthorized.

I dont see this error as an administrtor.

5/17/2010 8:58 AM

	Bruce Dishongh
39 posts
www.bWareTech.com

Re: Error 401

Adam,

Can you answer the following for me please. Have/did you run an IIS RESET after the license file was installed on each front-end server in your Farm? What type of authentication is your Farm using? Windows, Forms or Single Sign On? Can you also tell me what account is being used for the IIS Application pool for one of the Web applications that is producing the message?

Please mark your posts Resolved when your question has been answered to your satisfaction. Thank you.

5/17/2010 9:03 AM

	Adam Buckley
2 posts

Re: Error 401

I did not reset IIS. We are using windows authentication. The app pool is running as a domain account.

5/17/2010 9:20 AM

	Bruce Dishongh
39 posts
www.bWareTech.com

Re: Error 401

Adam,

If you perform an IISRESET on the server does it supress the message? If not, can you verify that a user having trouble can actually navigate to the license file from their web browser to http://serverl/_layouts/bWareTech.UserDocs/bWareTech.License.xml. All users, including Anonymous users, should be able to browse directly to the license file without issue.

Please mark your posts Resolved when your question has been answered to your satisfaction. Thank you.

5/17/2010 11:09 AM

	Bruce Dishongh
39 posts
www.bWareTech.com

Re: Error 401

Spoke with Adam on the phone and we were able to resolve this issue. When Adam copied his new bWareTech.License.xml license file over the top of the TRIAL license, the copied file took on some unique NTFS rights. He reset the rights to inherit from the parent folder bWareTech.UserDocs and the message was suppressed.

Please mark your posts Resolved when your question has been answered to your satisfaction. Thank you.

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