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General Support
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bWare Technologies offers our customers several resources to address technical questions. Our technical support team is committed to providing a premium support experience, and is available to respond to our licensed customer's support issues through any of the following methods.
As a general guideline, we suggest you use one of the following methods to get the most out of our technical support service:
- Participate in a Product Forum
This resource is one of your best options in getting your answers 24 hours a day 7 days a week. We are automatically notified within minutes of new posts and answer posts as quickly as possible. Including after hours, weekends, and holidays.
- Submit a Support Request
Available to registered accounts on our web site. Submit your support question through this form for a quick response, including after hours, weekends, and holidays.
- Use Our Live Support Service
When available, usually between Monday-Friday: 9AM-4PM (GMT-07:00) Mountain Time, chat with us in real-time to get answers to your questions fast.
- Email us directly at Support@bWareTech.com.
Email your support question directly to us at Support@bWareTech.com. We answer email support questions as quickly as possible. Including after hours, weekends, and holidays.
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| | |  | | | |  | Pre-sales, product details, or support questions? We've got answers. Let us help.
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| | | | | | |  | Our FAQ's include up-to-date details about our products including information about installation, product usage, licensing and support.
FAQ's |
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| | | | | | | | Our peer-to-peer by Community Forums allow customers to exchange valuable information with our developers on general technical issues and product-specific topics.
Product Forums |
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| | | | | | | | | Licensed customers can use the online Support Request Form to submit support requests. Our online support ticketing system is the best way to ensure that your requests are properly tracked and answered by our Technical support team. |
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| © 2009-2010 bWare Technologies, LLC. All rights reserved. |
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