| |
| | | |
| |
 |
General Support
|
bWare Technologies online Support Center includes comprehensive resources to address your technical questions. Our technical support team is committed to providing premium support service, and is available to respond to our licensed customer's support issues through our Online Support Form Monday through Friday, 9AM-4PM Mountain time.
As a general guideline, we suggest taking the following steps to get the most out of our technical support service:
- Consult Our Frequently Asked Questions
We update our FAQ's regularly to answer those questions we receive most often through our web site and from our customers.
- Participate in a Product Forum
This free resource is one of your best options in getting your answers 24 hours a day 7 days a week.
- Submit a Support Request
Available to registered and licensed customers, this resource will guarantee a quick answer to your problem.
- Use Our Live Support Service
When available, usually between 9AM-4PM Mountain time, chat with us in real-time to get answers to your questions fast.
|
|
| | |  | | | |  | General questions, product questions, or technical issues? Let us help.
|
|
|  | | | |
|
|
Support Levels |
 |
General Support |
| |
Our Online Support Center FAQ's and forums provide access to the most common support questions with readily accessible answers from the developers of our products. Includes the use of our Live Support service when available.
|
| |
Standard Support |
| |
Provided through our online Support Request Form, with response times of at most 2 business days. Included with any licensed product and covers 1 Online Support Form incident. Also includes the use of our Live Support service when available.
|
| |
Premium Support |
| |
Provided through our online Support Request Form, with response times of at most 1 business day. Includes 3 Online Support Form incidents and can be purchased as a product upgrade or as an add-on to any currently licensed product. Also includes the use of our Live Support service when available.
|
|
| | | | | | |  | Our FAQ's include up-to-date details about our products including information about installation, product usage, licensing and support.
FAQ's |
|  | | | |
|
|
| | | | | | | | Our peer-to-peer by Community Forums allow customers to exchange valuable information with our developers on general technical issues and product-specific topics.
Product Forums |
| | | | |
|
|
| | | | | | | | | Licensed customers can use the online Support Request Form to submit support requests. Our online support ticketing system is the best way to ensure that your requests are properly tracked and answered by our Technical support team. |
| | | | |
|
|
| |
| | | | | | |
|
|
|
| © 2009-2010 bWare Technologies, LLC. All rights reserved. |
|
| |
|
|