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HdrBlueBullet

Frequently Asked Questions

Live Support
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Pre-sales, product details, or support questions? We've got answers. Let us help.

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HdrBlueBullet Support Levels

 BlueBullet General Support
 

Our Online Support Center FAQ's and forums provide access to the most common support questions with readily accessible answers from the developers of our products. Includes the use of our Live Support service when available.

 

 BlueBullet Standard Support
 

Provided through our online Support Request Form, with response times of at most 2 business days. Included with any licensed product and covers 1 Online Support Form incident. Also includes the use of our Live Support service when available.

 

 BlueBullet Premium Support
 

Provided through our online Support Request Form, with response times of at most 1 business day. Includes 3 Online Support Form incidents and can be purchased as a product upgrade or as an add-on to any currently licensed product. Also includes the use of our Live Support service when available.


 
Support



 
 
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Sales & Purchasing



 
Support FAQ's
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Our FAQ's include up-to-date details about our products including information about installation, product usage, licensing and support.

FAQ's
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Community Forums
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Our peer-to-peer by Community Forums allow customers to exchange valuable information with our developers on general technical issues and product-specific topics.

Product Forums
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Support Request
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Licensed customers can use the online Support Request Form to submit support requests. Our online support ticketing system is the best way to ensure that your requests are properly tracked and answered by our Technical support team.
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